Privacy Policy

Why we collect your personal data and what we do with it
We take your privacy seriously and will only use your personal information to provide the services you have requested of us.

Why do we need to collect your personal data?
When you supply your personal details to us they are stored and processed for four reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – i.e. the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
4. Provided we have your consent, we may occasionally send you general health information in the form of marketing materials. You may withdraw this consent at any time – just let us know by any convenient method.

We have an obligation to retain your records for eight years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:
• On our office computer in the case of correspondence, referral letters, invoices etc. These are password-protected and backed up daily.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
• ThriveLondon, so that we can provide you with treatment
• Our reception staff, because they organise the diary, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
• You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Stephen Masters/Thrive London Unit 25223, PO Box 6945, London, W1A 6US.

If you are not satisfied with the response, then you have the right to raise the matter with the Information Commissioner’s Office. You can find the relevant information for this here: